A non-responsive touchscreen on a Realme phone (assuming you mean a phone in the Realme number series, not a specific model like the Realme 9 Pro+) can be frustrating. Here’s a step-by-step troubleshooting guide. Since it’s a hardware issue, some fixes might not work, and you may need professional repair.
Step 1: Basic Checks
1. Check for Obstructions: Make sure nothing is covering the screen, like a screen protector that’s cracked, dirty, or improperly applied. Clean the screen gently with a microfiber cloth.
2. Restart Your Phone: A simple restart often resolves temporary software glitches. Try holding the power button until the power menu appears and select “Restart” or “Power off” then power it back on. If it’s completely unresponsive, hold the power button down for an extended period (10-20 seconds) to force a restart.
3. Check for Software Updates: Outdated software can sometimes cause touchscreen issues. Go to your phone’s Settings > Software Update and check for any available updates. Install them if found.
Step 2: More Advanced Troubleshooting
1. Safe Mode: Booting into Safe Mode disables third-party apps. If the touchscreen works in Safe Mode, a recently installed app is likely the culprit. To enter Safe Mode (the method varies slightly depending on the Realme model, check your phone’s manual):
* Common Method: Power off your phone. Then, power it back on. When the Realme logo appears, press and hold the volume down button. Keep holding until the phone boots into Safe Mode. You’ll see “Safe Mode” at the bottom of the screen.
* If this doesn’t work: Search online for “[your Realme model] Safe Mode” for instructions specific to your phone.
2. Factory Reset (Last Resort): This will erase all data on your phone. Only do this if you’ve backed up your important data (photos, videos, contacts, etc.) and if other steps haven’t worked. Go to your phone’s Settings > System > Reset options > Factory data reset. Follow the on-screen instructions.
Step 3: Hardware Issues (Likely if other steps fail)
If none of the above steps work, the problem is likely hardware-related:
1. Screen Damage: A cracked or damaged screen is a common cause of touchscreen malfunctions. Visual inspection might reveal cracks not immediately obvious.
2. Digitizer Issues: The digitizer is the layer responsible for translating your touch into signals. It may be damaged even if the screen itself looks fine.
3. Internal Component Failure: A faulty connection or other internal component could be the cause.
Step 4: Seek Professional Help
If you suspect a hardware problem, take your phone to an authorized Realme service center or a reputable phone repair shop. They can diagnose the issue and provide the necessary repair. Don’t attempt to fix the hardware yourself unless you have experience with phone repair, as you could cause further damage.
Important Note: Before taking any action, remember to back up your important data if possible. This is crucial, especially before performing a factory reset.
