There are several reasons why you might be experiencing no sound during calls on your Realme 15. Let’s troubleshoot this step-by-step:
1. Basic Checks:
* Volume Up/Down Buttons: This seems obvious, but double-check that your call volume isn’t all the way down. Try pressing the volume up button during a call.
* Speakerphone: Ensure you’re not accidentally using the speakerphone. Look for a speaker icon on your screen during the call. If it’s on, tap it to switch to the earpiece.
* Earpiece/Receiver: Make sure nothing is blocking the earpiece (the small speaker at the top of your phone near the screen). Dust or debris can sometimes interfere with the sound. Gently clean it with a soft, dry cloth.
* SIM Card: Ensure your SIM card is properly inserted and seated correctly. Remove and reinsert the SIM card. (Power off the phone first!)
* Restart Your Phone: A simple restart often resolves temporary software glitches. Completely power off your phone and then power it back on.
2. Software Related Issues:
* Check for Updates: Make sure your phone’s software is up-to-date. Go to Settings > System > System Updates and check for any available updates. Installing updates often includes bug fixes.
* Clear Cache Partition: This can help resolve software conflicts. The process varies slightly depending on your Android version, but generally involves booting into recovery mode (usually by pressing a combination of power and volume buttons) and selecting “wipe cache partition.” *Be cautious when doing this; search for specific instructions for your Realme 15 model online.*
* Check Call Settings: Go through your call settings to ensure that the default audio output is set to the earpiece and not the speaker or Bluetooth.
* Check for Do Not Disturb Mode: Make sure Do Not Disturb (DND) mode isn’t accidentally enabled.
* Third-party Apps: Sometimes, conflicting apps can interfere with call functionality. Try booting your phone in Safe Mode (usually by holding down the power button and selecting Safe Mode). If the sound works in Safe Mode, a third-party app is the likely culprit. Uninstall recently installed apps one by one to identify the offender.
3. Hardware Related Issues:
* Earpiece Damage: If the problem persists after trying the software solutions, the earpiece itself might be damaged. This requires professional repair.
* Internal Hardware Fault: There could be a more serious hardware problem within the phone. This also necessitates professional repair.
If none of the above solutions work:
* Contact Realme Support: Reach out to Realme’s official customer support for assistance. They may be able to offer more specific troubleshooting steps or determine if the phone needs repair.
* Visit a Repair Shop: Take your phone to a reputable mobile phone repair shop for diagnosis and repair.
Remember to always back up your data before attempting any significant troubleshooting steps or sending your phone for repair. Clearly describe the issue to the repair technician.
